Refund Policy

1. General Refund Principles

Due to the digital nature of our products and services, all sales are final. Once a digital product has been delivered or a service has begun, refunds are generally not available.

This policy exists because:

• Digital products cannot be "returned" once accessed or downloaded.
• License keys activate immediately upon delivery.
• Services begin as soon as access or credentials are exchanged.

However, we do offer refunds in specific cases outlined below.

2. Eligible Refund Cases

2.1 Configs & Software Products

Refunds may be granted within 48 hours of purchase if:

• A major Apex Legends update significantly disrupts the config's core functionality and no fix can be provided within a reasonable timeframe.
• The product fails to install or activate due to a fault on our end (and we cannot resolve it).
• You received a duplicate charge or an incorrect product.

2.2 Apex Accounts

A refund may be granted only if:

• The account is already banned or unusable at the time of purchase.
• The account details provided do not match the product description.

2.3 Boosting Services (Predator Hold, Unban Service)

• Partial refunds may be considered if the service has not yet started.
• Once the service has begun, no refunds are possible.
• No refunds are provided for services that failed to reach their goal due to platform restrictions outside our control (EA decisions, matchmaking changes, anti-cheat updates, etc.).

2.4 Bot Lobbies & Other Services

• Refunds may be granted if you were unable to participate due to a fault on our end.
• No refunds if you fail to follow our instructions or miss a scheduled session.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind or no longer needing the product.
• Unsatisfactory performance due to external factors: internet connection, PC performance, personal skill level, or game settings.
• Lack of understanding regarding third-party software risks (bans, detections, etc.).
• Account bans, suspensions, or restrictions imposed by EA, Steam, Xbox, or PlayStation.
• Missing or incompatible hardware (RP2350A, XIM MATRIX, controller, remapper, etc.).
• Hardware failures, firmware issues, or driver conflicts on your end.
• Temporary loss of Apex Coins (which normally return within 5-185 days).
• Failed unban attempts (outcomes depend on EA's final decisions).
• Products purchased during promotional discounts, sales, or bundles (unless stated otherwise).
• Violation of our Terms of Service.

4. How to Request a Refund

To request a refund, follow these steps:

• Open a support ticket in our Discord server within 48 hours of purchase.
• Provide your order ID, email used at checkout, and a detailed reason for the refund request.
• Include any relevant evidence (screenshots, logs, error messages).
• Allow our team up to 5 business days to review your request.

Refund requests submitted outside the 48-hour window will not be considered unless exceptional circumstances apply.

5. Refund Processing

• Approved refunds are processed through the original payment method.
• Refund times depend on your payment provider:
  • Credit/debit cards: 5-10 business days
  • PayPal: 1-3 business days
  • Crypto payments: manual processing, may take up to 10 business days
• Currency conversion fees, transaction fees, or payment processor fees are non-refundable.
• Partial refunds (if agreed) will deduct the value of any already-used service or product.

6. Chargebacks & Disputes

Initiating a chargeback or payment dispute before contacting our support team is considered a violation of our Terms of Service.

• Always contact us first — most issues can be resolved amicably.
• Filing a chargeback will result in:
  • Immediate termination of all active licenses and services
  • A permanent ban from our store and community
  • Potential legal action to recover losses and associated fees

7. Exchanges

We do not offer product exchanges. If you purchased the wrong product (e.g., Controller version instead of MNK version), contact us within 48 hours and we may grant a one-time exchange at our discretion, provided the original product has not been accessed or used.

8. Goodwill Gestures

In rare cases where a refund is not technically due under this policy but a customer has experienced a clearly negative experience through no fault of their own, we may offer a goodwill gesture at our sole discretion. This may include:

• Partial refund or store credit
• Free extension of a subscription
• Upgrade to a higher tier at no cost

These gestures are not a right and are granted case-by-case.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The "Last updated" date at the top of this page reflects the most recent revision. Refund requests will be evaluated under the policy active at the time of purchase.

10. Contact

For any refund-related questions, please reach out via our Discord server.